Now, we continue what we started in (Sentiment Analysis-Guide to Call Center Performance – Part 1), and implement a really cool step, which is sentiment analysis. Sentiment analysis Sentiment analysis is among the most exciting problems in the field of NLP (Natural Language Processing). It consists of the identification of a text attitude towards a topic, positively or negatively, and returning a score between some maximum negative and maximum positive (e.g., 0 to 1 or…