Now, we continue what we started in (The Unconventional Guide to Call Center Performance Analysis using AI – Part 1), and implement a really cool step, which is sentiment analysis. Sentiment analysis Sentiment analysis is among the most exciting problems in the field on NLP (Natural Language Processing). It consists of identification of a text attitude towards a topic, positively or negatively, and returning a score between some maximum negative and maximum positive (e.g., 0…

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