Introduction: In the previous articles (e.g., Smart OCR), we discussed how a developer could inject an AI service to his/her application to make it perform a smart task such as image recognition and voice recognition. Moreover, we discussed the benefits that are entailed from using AI services such as lower TCO (total cost of ownership) and easier updates. Kindly note that I use AI services and cognitive services interchangeably in this article, so don’t get…

Introduction: Natural Language Processing (NLP) is a field in computer science concerned with computational techniques to analyze and synthesize natural language and speech. In simple words, it is the science behind daily assistants who understand our words such as iPhone Siri and Google Assistant. The NLP field is among the most challenging areas in computer science. The reason is that computers are very good at performing mathematical operations and their aggregates, however, NLP field requires…

Background Situation As humans, we typically spend our time on different activities: work, religion, friends, social commitments, etc. However, as time passes, opportunities come, networks expand, information influx increases, it becomes challenging to sustain a balanced pace on all aspects. Therefore, plans start to get missed up, the schedule gets disorganized, and we start failing meeting our expectations and surrounding people expectations. Even worse, this usually results in a feeling of sadness and disappointment which…

Now, we continue what we started in (The Unconventional Guide to Call Center Performance Analysis using AI – Part 1), and implement a really cool step, which is sentiment analysis. Sentiment analysis Sentiment analysis is among the most exciting problems in the field on NLP (Natural Language Processing). It consists of identification of a text attitude towards a topic, positively or negatively, and returning a score between some maximum negative and maximum positive (e.g., 0…

Background Objective measurement of unstructured data such as video, text, and audio has always been a challenge for BI, which is primarily focused on structured data, big data analytics aims to bridge this gap by its ability to analyze unstructured data. This is closely related to what we are going to do in today’s tutorial using AI services. Daily, we deal with different organizations, companies and service firms that provide call centers endpoint such telephone…

A little background … Big data analytics and AI has seen applications in many fields such as finance, trade, and health sectors. Recently, HR and talent domains started enjoying the benefits of these technologies, where it is called “people analytics.” This article begins by questioning the status quo of the current talent management practices and highlight its flaws, thereafter it paves the path for the rise of people analytics. Then, people analytics contemporary position is…

Hello everyone, as I promised we are continuing with the second (and last) part of critical success factors of an IT Consultant. Now, we will switch our focus from business skills to regular technical skills and personality traits. LET’S Do It! From a technical point of view … You are open to working on different platforms: Typically, IT Consultants are quite mobile and change projects frequently, it is not uncommon for an IT Consultant to…

Welcome back friends, I hope you spent an energetic weekend – FULL of fun and achievements 😊. In my very first blog post (Hello World, I am blogging!) I have mentioned that the blog core focus will be AI services and human side of software industry; Hereby, I am kicking off by discussing IT Consulting from my few years’ experience. Currently, I am following 75% technical and 25% soft skills blog posts, which means to…

Hello friends, This tutorial we will start getting our hands dirty – That is, we will begin developing a real AI software that solves a genuine business problem so that you feel both learning and developing something that has a value proposition. Let me start with a frequent problem I face; As a Muslim, I have dietary constraints with regards to food components and E numbers. I spend considerable time in the supermarket attempting to…

Background … Few of years ago, writing a software application that performs any sort of ”intelligence” was not the easiest task to do. Considerable know-how around certain frameworks and libraries need to be established, which means learning curve, dollars money, and a risk that many were unwilling to take. I remember 8 years ago, when I was planning to implement some object tracking algorithm for a university project, I had to read around optical flows,…

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